We'd Love to Hear from You
Have questions about our service? Need help with an order? Want to share your Kaffy story? We're here to help and would love to connect.
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Get in Touch
Choose the way that works best for you to reach out to our team.
Email Us
support@kaffy.com
We'll respond within 24 hours
Call Us
1-800-FLOWERS
Available 24/7 for urgent matters
+1 (555) 123-4567
Quick support via WhatsApp
Visit Us
123 Flower Street, Love City
Our headquarters (by appointment)
Follow Us
Business Hours
Monday - Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 4:00 PM
24/7 Emergency Support Available
Frequently Asked Questions
Quick answers to common questions about Kaffy
How quickly can you deliver flowers?
We offer same-day delivery in over 50 cities when you order before 2 PM. Standard delivery is within 24-48 hours.
Can I customize my message?
Absolutely! You can add personalized messages, choose custom cards, and even include special delivery instructions.
What if the recipient isn't home?
Our delivery team will attempt contact and can leave flowers with neighbors or in a safe location with your permission.
Do you guarantee flower freshness?
Yes! We guarantee the freshness and quality of our flowers. If you're not satisfied, we'll replace them or provide a full refund.
Can I track my delivery?
Yes, you'll receive real-time updates through the app, including when your order is prepared, out for delivery, and delivered.
Is there a loyalty program?
Yes! Earn points with every purchase and unlock exclusive discounts, early access to new collections, and special perks.